General
In this section, you will find answers to general questions about our shop.
Order
Do you have questions about your order? Here you will find frequently asked questions about it.
Delivery
You can find frequently asked questions about the shipping of our products in this section.
General
We offer parts that work with various brands of diesel and gas engines, such as MAN, MTU, Caterpillar, Volvo, Deutz and many more. Please contact us with specific inquiries.
We exclusively provide genuine OEM parts.
Our selection of parts for diesel and gas engines is extensive, encompassing everything you may require.
Yes, we may be able to source custom parts or special orders. Please contact us with your specific requirements and we will do our best to accommodate your needs.
Please consult the engine manufacturer's specifications and part numbers to ensure compatibility with your engine. If you have any questions or concerns, please don't hesitate to contact us for assistance.
Yes, our experienced team is always happy to assist with technical questions and troubleshooting. Feel free to get in touch with us at any time.
You can contact us by phone or email, or by filling out the contact form on our website. We aim to get back to you as quickly as possible after receiving your inquiry.
We respect your privacy and take data protection seriously. Please refer to our privacy policy on our website for more information on how we handle your personal information.
Order
Our products are exclusively available for purchase by businesses.
You can place an order by contacting us via email, phone or using our online shop.
There is no minimum order quantity, but please note that larger orders may be subject to volume discounts.
Yes, we are happy to provide you with a quote before you place an order. Please contact us with the relevant part numbers and quantities, as well as your delivery address.
We accept bank transfers and credit card payments.
Please contact us as soon as possible if you need to cancel or modify your order. If the order has already been shipped, we may not be able to make any changes or cancel the order.
We strive to keep a large inventory of parts in stock, but if the parts you need are not available, we will do our best to source them for you as quickly as possible. We will keep you informed of the progress and estimated delivery time.
Delivery
We ship worldwide and offer a variety of shipping options, including express delivery. Shipping costs and delivery times depend on the destination and the selected shipping method.
We will provide you with a tracking number as soon as your order has been shipped. You can use this number to track your order online.
Delivery times depend on the availability of the parts and the shipping method selected. We will provide you with an estimated delivery time when we confirm your order.
Shipping costs depend on the destination, the weight and size of the package, and the shipping method selected. We will provide you with a shipping quote when we confirm your order.
- In order to calculate the shipping costs for DHL Express, the item needs to have a registered weight. If an item in your shopping cart has no weight, the shipping costs via DHL Express cannot be automatically determined.
- We limit DHL Express shipping to a total weight of currently 70kg. If your shopping cart exceeds this weight, we cannot automatically determine shipping costs.
info@motorparts.de. They can always send you a quote for shipping via DHL Express once the package data is available."
In the rare event that your order is delayed or lost in transit, please contact us as soon as possible so that we can investigate and take appropriate action. We will work with you to resolve the issue and ensure that you receive your order as soon as possible.
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